Taketa De
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Posted - 2005.10.07 17:32:00 -
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Edited by: Taketa De on 07/10/2005 17:34:40
 Originally by: Gericault m0id
Basically...(?) I think it's more like 50/50 people that are concerned vs. pleased with CCP customer service. But I agree that EVE-Online depends on subscription rates, and the 1-2 incident policy per year is a fair middle-way imho.
The problem here is that pleasing the customer isn't the same as being fair or doing what is good for the game. It simply means giving them what they want.
Sometimes that can be more damaging for the game in the long term even if it keeps disgruntled people in the game for the short term.
Also Quote:
In my opinion, and maybe I'm a spoiled brat, the customer is always right until proven wrong.
Why? Why is the customer right?
I understand that a lot of people think like this (because the customer seems to be the one with the "power") but personally I've always found it a bit silly. Espeically in a context and game like this where a lot of people (not saying that you are one of them) will whine, cheat and do everything they can to gain an advantage.
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CCP philosophy is the complete opposite: "since we don't have a record of what has happened, you might be right, but we don't care..."
I don't think it's because they don't care, I think it's because anything else is too open for abuse.
What a lot of people don't seem to realize is how the internet works... as a distributed system. CCP has no way of logging or really knowing what goes on once the packet leaves the server and travels to the client.
Creating logs for this is impossible, but this is where a lot of the problems happen.
Now if they would allow outside "proof", then sooner or later (probalby sooner) people will create methods to create these problems on purpose when faced with a certain loss. (Just put in a router PC in between the servers and the client that allows you to manipulate things)
In the end, the problem isn't that they think you may be cheating, but they know that if they allow this kind of input some people will start to do so.
The only thing I see as fair is that they only allow information they can trust and that is how they are going about it currently. Anything else and I will the be the one calling it favoritism!
I may not always get what I want this way, but I have the detachment to see that it is better for the game in the long term and so also better for my game.
Edit: Ohhh and I'm very much against situations like the Smart Bomb example above. You even get a warning when you click on them!
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